Appointments
Choose a time, receive a confirmation, and expect us exactly when we said we would arrive.
Three steps from enquiry to confirmed visit — no phone tag, no ambiguity.
When you request an appointment with Riverdcloud, you receive a response within one business day confirming availability. We offer morning slots (8:00–12:00) and afternoon slots (13:00–17:30) Monday to Friday, and limited morning availability on Saturdays. Once a time is agreed, you receive a written confirmation by email or SMS, including the name and contact number of the team member attending. Twenty-four hours before your appointment, we send a reminder and confirm that the visit is proceeding as planned. If we need to reschedule for any reason — which is rare — we notify you immediately and propose at least two alternative times within the same week.
Preparation, punctuality, and a clear outcome — every time.
We review your enquiry details before arriving so that we do not waste your time asking questions you have already answered. Where the appointment involves a property or premises, we may request photographs in advance so that our team arrives with the appropriate tools and documentation.
During the visit, our team member will explain what they are doing and why at each stage. You will not be left waiting in another room while work proceeds silently. If a finding or situation requires a decision from you, it is raised immediately — not buried in a report you receive three days later.
Every appointment concludes with a written summary — delivered by email before close of business on the same day. The summary covers what was done, what was found, and what the recommended next steps are, if any. There is no additional charge for this documentation; it is a standard part of every appointment.
Straightforward answers to help you prepare for your first visit.
We ask for at least 48 hours' notice for standard appointments. For complex property assessments or multi-location visits, three to five business days allows us to allocate the right team member and prepare adequately. Same-day bookings are not available as a standard offering, though we do maintain a short cancellation list — enquire if you need urgent assistance.
Booking itself is free. The appointment fee, which covers the visit, the written summary, and any follow-up correspondence related to that visit, is quoted to you before you confirm. You pay only after the appointment is complete and you are satisfied with the outcome. We do not take upfront deposits for single appointments.
Please notify us at least 12 hours before the scheduled time. Cancellations with less than 12 hours' notice may incur a small administrative fee, which will be communicated to you at the time of booking. Rescheduling at any point before the 12-hour window is always free of charge.
Yes — we serve clients across Kakamega County, including Mumias, Butere, Lugari, and Malava. For locations beyond 30 kilometres from Kakamega town centre, a modest travel supplement applies, which is disclosed and agreed before confirmation. We do not currently serve counties outside Western Kenya.
Use the contact form or call us directly — we will confirm availability within one business day.